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Exchange Policy

Thank you for using “Al Samer Jewellery” website. The Terms and Conditions (“Terms”) and the Replacement Policy are intended to inform you of your rights and responsibilities in relation to the Replacement Terms.

The replacement period is a maximum of “one week” from the date of receipt.

The replacement request will be rejected if there is any change or damage to the contents of the shipment after receipt.

In the event that your order is refused, you can request a full refund of the amount paid "excluding delivery charges".


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